Management Skills 101: Having a Challenging BUT Courageous Conversation
Host: Kāpiti Chamber of Commerce
Date: Wednesday 16 October
Time: 9.30am to 11.30am
Venue: Coastlands Kāpiti Sports Turf & Pavilion, Paraparaumu
Cost: Members $25 Non members $40
Presented by Star People HR and Recruitment: Julia Palmer MHRINZ & Sheryl Earnshaw CMHRINZ
Finding yourself in that awkward situation where you have to discuss a sensitive or critical matter with an employee?
Having a conversation with an employee on a sensitive personal or awkward work matter can be challenging to the best of us.
Learn the skills to having that conversation and take away some useful and practical tools you can use immediately at this two-hour workshop.
This workshop will cover:
What a challenging conversation is
Conflict handling positions
Some situations that might be challenging to address
Preparing for and having the conversation
Handling situations before they arise
Dealing with difficult responses at meetings
Why attend?, to:
Gain confidence in having the conversation
Know what you need to do to follow a best practice process and get a result
Take away some practical tools and skills that can be used immediately in the workplace
About the Presenters
Star People HR & Recruitment have been working in partnership with businesses all over Kāpiti and beyond since 2003. Providing temporary staff, permanent recruitment, HR systems and expert advice to help manage the people in your business, Star People’s focus is being the “one stop HR shop” for small to medium enterprise locally, regionally and nationally.
Chartered to the Human Resources Institute of New Zealand, Sheryl has an HR and staff management background of over 25 years. Julia’s background in IT, training and recruitment has allowed her to provide businesses with professional temps and star permanent staff members for over 15 years, both locally and throughout the country.