Having a Challenging BUT Courageous Conversation

Management Skills 101: Having a Challenging BUT Courageous Conversation

Host: Kāpiti Chamber of Commerce

Date: Wednesday 16 October

Time: 9.30am to 11.30am

Venue: Coastlands Kāpiti Sports Turf & Pavilion, Paraparaumu

Cost: Members $25 Non members $40

Presented by Star People HR and Recruitment: Julia Palmer MHRINZ & Sheryl Earnshaw CMHRINZ

Finding yourself in that awkward situation where you have to discuss a sensitive or critical matter with an employee?

Having a conversation with an employee on a sensitive personal or awkward work matter can be challenging to the best of us.

Learn the skills to having that conversation and take away some useful and practical tools you can use immediately at this two-hour workshop.

This workshop will cover:

What a challenging conversation is

Conflict handling positions

Some situations that might be challenging to address

Preparing for and having the conversation

Handling situations before they arise

Dealing with difficult responses at meetings

Why attend?, to:

Gain confidence in having the conversation

Know what you need to do to follow a best practice process and get a result

Take away some practical tools and skills that can be used immediately in the workplace

About the Presenters

Star People HR & Recruitment have been working in partnership with businesses all over Kāpiti and beyond since 2003. Providing temporary staff, permanent recruitment, HR systems and expert advice to help manage the people in your business, Star People’s focus is being the “one stop HR shop” for small to medium enterprise locally, regionally and nationally.

Chartered to the Human Resources Institute of New Zealand, Sheryl has an HR and staff management background of over 25 years. Julia’s background in IT, training and recruitment has allowed her to provide businesses with professional temps and star permanent staff members for over 15 years, both locally and throughout the country.