Coastlands Aquatic Centre gets Positive Feedback

The team at Coastlands Aquatic Centre in Paraparaumu has good reason to crow at the moment, with some fantastic feedback coming through in its 2017 customer satisfaction survey and a national accessibility outfit naming it New Zealand’s number one aquatic centre for accessible facilities.

Almost all of the respondents to the annual survey rated the centre either Excellent or Good across a range of services and quality indicators, including water temperature, cleanliness, friendliness and knowledge of staff, provision of equipment and activities, and availability of lane space.

“It’s great to see that most of our customers are happy with the facilities and services we provide,” said Kāpiti Coast District Council Recreation Services Manager Brent Harvey.

“As always, there are some things we could improve, and where we can we’ll make those a priority going forward.”

The results were further supported by the news that Oyster Accessible Travel NZ had named Coastlands Aquatic Centre the “top aquatic centre for inclusive facilities in New Zealand.”

On their website, Oyster said the centre had “good access to the majority, if not all, of the pools, hydrotherapy or hot spring temperatures and changing facilities that provide for all levels of disability.”